Question 1

What format do I need my artwork in?

Accepted Answer

For the best quality, we require vector images in EPS, AI, PDF. If you do not have these, please send a high res PNG, or JPEG. Our artwork team will review and advise if you require a redraw or good to use for production

Question 2

What happens if an item is out of stock?

Accepted Answer

If an item is out of stock, we will notify you and provide an estimated delivery date. Alternatively we can help you find a suitable replacement product.

Question 3

Are your garments compliant with health and safety regulations?

Accepted Answer

In short, yes. All the garments we supply meet their required UK health and safety standards. If you require specific protection for industries such as rail, our expert team are always on hand to make sure your team are meeting the correct certifications for the job.

Question 4

What will my order look like?

Accepted Answer

All orders from 1 t-shirt to 10,000, are mocked up by our expert team and sent over for your approval within 24 hours of ordering. All orders are required to have your approval before production, and our artwork team will make you aware of any potential issues with artwork so there are no nasty suprises.

Question 5

How can I track my order?

Accepted Answer

All orders are sent tracking information once despatched. to get a real time update of the status of your order, design & tracking info, please login to account.

Question 6

What is your lead time?

Accepted Answer

All orders are despatched within 5 working days up to 2.5k units (lead times on order over 2.5k units to be confirmed before ordering). All orders will depend on stock availability.

Question 7

I urgently need my order?

Accepted Answer

If you have an event or urgent date the order is due by, we can guarantee a fast dispatch as quick as 24 hours, extra charges may apply for priority orders so please contact the team before placing the order.

Question 8

How much is delivery?

Accepted Answer

Delivery is free UK mainland on order which exceed the value of £150.00 + VAT. For orders under that value, delivery charge is £7.50 + VAT. You can also arrange a collection from us too

Question 9

What is the setup charge for and how much is it?

Accepted Answer

A setup charge only applies for new embroidered logos, this is a free service on orders over the value of £150.00 + VAT. On orders under that value, the setup fee is £15.00 + VAT. The fee is to cover the cost of digitizing the logos which is redrawing your logo in a format the embroidery machines can read. Print is no setup charge regardless of order value.

Question 10

What is the return policy?

Accepted Answer

On orders which have been decorated, as these are made to order these will be ineligible for a return or refund. In the rare instance the item is faulty or diﬀerent to the agreed mockup, we will oﬀer an exchange, or in some instances a refund. All blank items are eligible for returns within 28 days.

Question 11

Can I get a sample before I place my order?

Accepted Answer

Of course! We recommend samples on new runs of products you’re not familiar with. The are fully chargeable and can be returned for a refund within 28 days, or used as part of your order.

Question 12

Can I order blank clothing?

Accepted Answer

Sure can, our online prices display the cost of the garment blank, and can be added to the basket as such. To get a price with decoration, please select the design location you’d like decorated. All prices are available to view on the product page.

Question 13

Can I order something bespoke not on the website?

Accepted Answer

We have a lot of products not visible on the website, please speak to the team if there’s something specific you cannot find. We also manufacturing partners if you’re looking for something totally bespoke mad

Question 14

Where can I find the size guide?

Accepted Answer

We have the brand size guides available to download and view, to find these they’re on each product as a button underneath the main product image.

Question 15

I need to place a large order, can I get a better price?

Accepted Answer

We aim to provide the most competitive pricing about, if you have a large order please get in touch with team who can provide a specific quote for your needs.

Question 16

I place a lot of regular orders, is there an easy way to reorder and get better pricing?

Accepted Answer

Sure, a lot of our customers order for their teams on a regular basis, it’s best to speak to a member of our team about your requirements as you may be better for a uniform portal to help manage or on a contract basis.

Question 17

I need my order urgently.

Accepted Answer

No problem, we offer 5 working days as standard, but we get it sometimes some things are needed yesterday. We can provide a bespoke price to have your order produced as a rush priority upon request.

Question 18

How do i upload my logo?

Accepted Answer

Once you've selected your product(s) and chosen your decoration locations (e.g., left chest, sleeve, back), you'll be able to upload your logo(s) during the checkout process.

Frequently Asked Questions

Customer Services

Signup for the latest deals

Industries

Help

About